Warranty Policy
Yoga Goals LLC commits to ensuring full and stable access to online courses that students have registered for through the website https://yogagoalsvn.com. This warranty policy applies to all products/services that are online courses provided by Yoga Goals.
1. Warranty Period (Access Rights)
After successful payment, each course will be granted unlimited time access for the student account.
Students are allowed to log in and study without limitations on the number of times or duration, throughout the system's operational period.
Note: The use of the term "permanent" is understood as unlimited access within the normal operational limits of the system and business, and does not constitute a legally permanent commitment.
2. Warranty Benefits
During the usage period, students will receive:
- Technical support if unable to access the course (e.g., account errors, content display issues, system interruptions...)
- Access rights restoration if lost due to system errors or technical issues on Yoga Goals' side
- Course content updates (if any) without additional costs
3. Cases Not Covered by Warranty
- Students providing incorrect login information or voluntarily sharing their account with others
- Personal device or internet connection issues unrelated to Yoga Goals' system
- Students intentionally interfering with, disrupting the system, or violating Terms of Use
- Cases where the business must cease service provision due to force majeure (natural disasters, legal issues, dissolution...)
4. Support Plan for Service Discontinuation
In case of force majeure or if Yoga Goals ceases system operations, we commit to:
- Send notification to students at least 30 days before the cessation date
- Provide appropriate support solutions such as: transferring access rights to alternative platforms (if available), or providing partial tuition support on a case-by-case basis
5. Warranty Support Methods
Students can contact via email mwuufang@gmail.com or hotline 091 3333 168 to request support.
Response time: within 24 working hours from receiving a valid request.
Contact Information:
Yoga Goals LLC
Tax ID: 0316245951
Address: Apartment 0.24 Ground Floor, 66/46 Thoi An 28 Street, Quarter 1, Thoi An Ward, District 12, Ho Chi Minh City, Vietnam
Email: mwuufang@gmail.com
Hotline: 091 3333 168