Return & Refund Policy

Yoga Goals LLC is committed to providing transparent services and ensuring student benefits. This return and refund policy applies to course purchases made through the website https://yogagoalsvn.com.

1. Product Characteristics

Courses at Yoga Goals are digital products, provided in the form of online access. Immediately after successful payment, students will receive access to all or part of the course content depending on the program they have registered for.

Therefore, refunds and returns will be applied according to the following principles:

2. Cases Not Eligible for Refund

• Student has accessed or started learning any part of the course
• Student provided incorrect personal information or email, resulting in inability to access the course
• Student changes their decision after payment without valid reason

3. Cases Considered for Refund

• System technical error prevents student from accessing the course within 24 hours of payment, and we cannot fix the error within 48 hours of receiving notification
• Course content significantly deviates from the website description
• Student accidentally made multiple payments for the same course

4. Refund Request Process

To request a refund, students need to send an email to support@yogagoalsvn.com with the following information:

• Full name
• Registered email
• Payment transaction ID (or screenshot)
• Reason for refund request

5. Refund Method

If the request is approved, money will be refunded through the original payment method (e.g., via VNPAY or bank transfer). Actual refund time depends on bank or payment service provider regulations.

6. Important Notes